Shipping

We charge a flat rate of $25 per order to ship anywhere in the continental United States.  Your order will be shipped via UPS Second Day Air and is covered up to $50,000 by our business insurance policy.  A signature will be required upon delivery, so please plan ahead.

We are happy to ship items to Hawaii and Alaska.  We are also happy to facilitate international orders.  However, because the shipping costs vary, we ask that you contact us directly to place an order.

Returns

At Grimball Jewelers, we want you to be completely in love with your purchase.  If, after receiving your jewelry, you find that you are not in love, we have a 30 day return policy, during which time we will refund your payment in the same manner it was paid.  After 30 days, we will generally issue a store credit, except in the case of custom pieces or consignment items.  After 30 days, custom and consignment jewelry are not returnable. If you purchased an item online, please give us a call and we will make arrangements with you for returning the piece. Please don't hesitate to contact us with any questions you have regarding this policy.